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Policies and Term Options

General Information

Order Acceptance & Pricing

AWC will provide an Order Acknowledgement as confirmation your order has been accepted. All quotes are price in effect at time of order placement. Pricing is subject to change due to increase in cost of metals and raw materials at the time of shipment/release. The acceptable industry standard quantity of shipping tolerance of +/- 10% applies unless otherwise agreed upon.

Return Policy

A Return Merchandise Authorization (RMA) must be obtained from your AWC Sales Representative prior to the return of any product. Product returned without a RMA will not be accepted. Material is to be returned on the original shipping reel and in salable lengths as determined by AWC, Inc. The RMA number must be referenced on the shipping label or packaging, and returns must be shipped as specified on the RMA. Returns may be subject to a restock fee plus freight. Credit will not be issued until the return has been received and inspected by AWC, Inc.

Cancelation Policy

Orders cannot be terminated, canceled or modified without the written consent of an AWC Sales Representative. Canceled orders may be subject to a cancellation fee. Custom material orders require completion of the Non-Cancelable & Non-Returnable (NCNR) Form. The above-mentioned cancellation policy does not apply to value-added products or products requiring the NCNR Form.

Payment Terms

Unless otherwise specified, terms of payment are Net 30 days from the date of invoice.

Remit To Address: P.O. Box 26157 Collegeville, PA 19426-0157

Overdue accounts are subject to shipping delays or curtailment of any activity on orders. Additionally, late charges are incurred at a rate of 1 ½ % per month on past due invoices. A $25 fee will be charged for returned checks.

Other accepted forms of payment include ACH, Credit Card, and COD.

ACH Payments: ACH instructions can be requested at

Credit Card Payments: AWC accepts Visa, MasterCard, Discover, and American Express. AWC investigates all cases of potential fraud and may take additional precautions to validate cardholder information. This could cause minor delays in the processing of orders. Credit cards are charged at time of shipment.

COD Payments: Buyer is responsible for paying additional freight fees incurred for this type of shipment.